Avoiding, Handling and Resolving Disputes

Course Profile

Understanding Conflict Dynamics

• Defining conflict and its various forms.
• Exploring the causes and common triggers of disputes.
• Understanding the psychological and emotional aspects of conflict.
• Recognizing the costs of unresolved conflicts in personal and professional settings.
• Effective Communication for Conflict Prevention

The role of communication in conflict prevention.

• Active listening techniques to improve understanding.
• Constructive feedback and its impact on conflict resolution.
• Strategies for clear and assertive communication.
• Practical exercises and role-play scenarios.

Conflict Resolution Strategies

• Introduction to various conflict resolution models.
• Negotiation tactics and the art of compromise.
• Collaborative problem-solving techniques.
• Mediation skills for third-party intervention.
• Case studies and group discussions on real-world conflict scenarios.

 Emotional Intelligence in Conflict Management

• Understanding emotions and their role in disputes.
• Developing emotional intelligence for effective conflict resolution.
• Managing your own emotions during conflicts.
• Empathy and its importance in resolving disputes.
• Practical exercises to enhance emotional intelligence.

 Building Conflict-Resilient Relationships and Organizations

• Creating a culture of conflict resolution in organizations.
• Conflict resolution as a leadership skill.
• Designing conflict resolution policies and procedures.
• Conflict coaching and ongoing conflict management.
• Final group projects and action plans for participants’ specific contexts.