Conflict Management and Resolution

Course Profile

Understanding Conflict Dynamics

• Introduction to conflict management and resolution.
• Defining conflict and its various forms.
• Exploring the causes and common triggers of conflicts.
• Understanding the psychological and emotional aspects of conflict.
• Recognizing the costs of unresolved conflicts.

Conflict Styles and Communication

• Identifying your conflict resolution style.
• Effective communication skills for conflict management.
• Active listening and empathy in conflict resolution.
• Non-violent communication principles.
• Practical exercises for enhancing communication.

Conflict Resolution Strategies

• Introduction to various conflict resolution models.
• Negotiation tactics and the art of compromise.
• Collaborative problem-solving techniques.
• Mediation skills for third-party intervention.
• Case studies and group discussions on real-world conflict scenarios.

Emotional Intelligence in Conflict Management

• Understanding emotions in conflicts.
• Developing emotional intelligence for effective conflict resolution.
• Managing your own emotions during conflicts.
• Empathy’s role in resolving conflicts.
• Practical exercises to enhance emotional intelligence.

Building Conflict-Resilient Environments

• Creating a culture of conflict resolution in organizations.
• Conflict resolution as a leadership skill.
• Designing conflict resolution policies and procedures.
• Conflict coaching and ongoing conflict management.
• Participant action plans for applying learning in their contexts.