TQM – Improving Business Performance

Course Profile

Introduction to Total Quality Management (TQM)

• Understanding the concept and history of TQM.
• Principles and philosophy of TQM.
• The impact of TQM on business performance.
• Setting the stage for a week of transformative learning.

TQM Tools and Techniques

• Key tools for process improvement (e.g., Six Sigma, Lean).
• Statistical process control (SPC) and its application.
• Root cause analysis and problem-solving methodologies.
• Case studies and practical exercises.

TQM Implementation and Culture

• Building a culture of quality and continuous improvement.
• TQM leadership and change management.
• Strategies for involving employees in TQM initiatives.
• Measuring and assessing TQM success.

Customer Focus and Quality Assurance

• Understanding customer needs and expectations.
• Voice of the customer (VOC) analysis.
• Quality assurance and control techniques.
• ISO standards and certification.

TQM in Action and Continuous Improvement

• Real-world examples of successful TQM implementations.
• Continuous improvement methodologies.
• Designing and implementing a TQM action plan.
• Preparing for the future of TQM in business performance.