BUSINESS RELATIONSHIP MANAGEMENT PROFESSIONAL TRAINING

Course Contents:

Introduction to Business Relationship Management:

• Concept of Business Relationship Management
• Importance of Business Relationship Management in business
• Difference between Customer Relationship Management and Business Relationship Management

Business Relationship Management Strategy:

• Market analysis and target identification
• Developing a strategy for communication with customers and business partners
• Improving current relationships and building new ones

Effective and Interactive Communication and Customer Relationship Management:

• Effective communication methods
• Good listening skills and understanding customer needs
• Building and managing strong relationships with customers
• Meeting customer needs and exceeding their expectations
• Effective problem-solving and complaint resolution

Performance Evaluation and Analysis:

• Measuring customer satisfaction and the success of current relationships
• Analyzing data and deriving lessons learned
• Identifying strengths and weaknesses in business relationship management

Innovation and Development in Business Management:

• Applying best practices and innovation in business relationship management
• Using technology and modern communication tools to improve processes
• Developing new strategies to enhance business relationships